We aim for most items to be delivered within 7 working days. This is from the date of receiving your order and payment in full via Paypal.
We only deliver to Mainland UK – Sorry, we do not currently offer international deliveries.
You will receive an email to confirm that your order and payment has reached us safely. You will receive a second email once your order has been dispatched. In the unlikely event that there could be a delay with your delivery, we will contact you immediately.
We operate a three tier system. This is based on the size and weight of the packaged item. (small, medium or large).
Our Baumhaus Furniture Ranges are all Free Delivery as Standard.
Each product on our site has its own delivery cost attached, however if you order more than one item you will only be charged delivery once – based on the largest/heaviest item. The delivery cost will be added at Checkout.
Our Baumhaus Furniture Ranges are always Free Shipping for any amount.
We also offer special offers throughout the year – coupon codes will be displayed on the home page or on individual products!
Incorrect Items or Damages
We recommend that you remove all packaging promptly upon receiving your delivery and have a quick look over the item(s). If you find an item is damaged or incorrect, please contact us straight away.
Any damages MUST be reported to us within 12 hours of delivery. We will request that you send photographs clearly showing the damage via email, so that we can investigate with the courier and find a positive solution for you.
If you are unsure about any aspect of our service, please get in touch using one of the methods on our CONTACT US page.